Cancellation Policy & Model Withdrawal Form
in accordance with § 356 BGB in conjunction with Art. 246a EGBGB
Note: The German-language version of this document is legally binding. This English translation is provided for your convenience and is not legally binding.
Download the official model withdrawal form to fill out and return to us by email.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform the respective vendor from whom you purchased the goods, as that vendor is your contract partner. You may also send your withdrawal declaration to Ubuntu Market, which will forward it to the respective vendor on your behalf:
Email: info@ubuntumarket.de
by means of a clear statement (e.g., an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, the respective vendorfrom whom you purchased the goods must reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered), without delay and no later than fourteen days from the day on which the notification of your withdrawal from this contract is received. Ubuntu Market is not a party to the purchase contract and is not responsible for reimbursement.
For this reimbursement, the vendor will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement.
The vendor may refuse reimbursement until they have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to the respective vendor without delay and in any case no later than fourteen days from the day on which you inform the vendor of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods that can spoil quickly or whose expiration date would be quickly exceeded (e.g., food)
- Sealed goods that are not suitable for return for health or hygiene reasons and whose seal was removed after delivery (e.g., cosmetics)
- Goods that, after delivery, were inseparably mixed with other goods due to their nature
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To (the respective vendor, forwarded via):
Ubuntu Market
Email: info@ubuntumarket.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*): ___________________________
Received on (*): ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Order number: ___________________________
Product(s): ___________________________
Date: ___________________________
Signature of consumer(s)
(only if communicated on paper):
___________________________
(*) Strike out what does not apply.
Ubuntu Market will forward your withdrawal to the respective vendor. You will receive a confirmation of receipt.